The Nitty Gritty Stuff
Shipping
All US domestic orders are sent via USPS 1st class starting at a cost of $6.25 or $14.00 for Priority Mail. I do offer FREE 1st class shipping for all US orders over $125.00, after all discounts/gift cards have been applied. No code is needed.
International orders depend on service chosen, destination and weight of package.
Regular international first class starts at $23.00 and increases by weight.
Small priority box will ship for $50.00
Please note that the client is responsible for their country’s import duties and taxes.
Items will be dispatched as soon as the funds are cleared or as arranged at time of purchase.
Credit Card Processing
I use Stripe, an accredited third-party credit card processor, to handle all online transactions. Their secure checkout system and shopping cart are fully visible to you during your purchase and support major debit and credit cards, including Visa, Mastercard, American Express, JCB, Discover, and Diners Club.
All payments are encrypted and processed securely through Stripe. Your card details remain private and are never seen or stored by me or by anyone other than you.
Sales Tax
I apply sales tax to all purchases shipped to Minnesota and Wisconsin addresses, charged at the prevailing rates required by law.
Privacy Policy
Customs Fees for Overseas Shipments
Any customs duties, tariffs, import taxes, or related fees incurred on international shipments are the responsibility of the client. Lottie’s Trinkets is not liable for these charges in any form.
Guarantee
I take great care in designing and creating each piece of art jewelry, and I stand behind my work completely. If something isn’t as it should be, please contact me so I can make it right.
My standard guarantee covers 12 months from the date of purchase against design or craftsmanship defects. I will repair the item whenever possible; if a repair cannot be completed, I will provide a full refund of the original purchase price.
After the 12-month guarantee period, repairs are still available, though material and labor fees will apply, and refunds are no longer offered.
Adjustments and Alterations
Most of my pieces are crafted to specific lengths and dimensions to preserve their design, balance, and overall wearability. This is especially true for earrings and necklaces. Some bracelets may be adjustable, but this varies by design. If you require a bracelet adjustment, please contact me in advance to confirm whether it is possible. Any approved adjustments will incur a fee to cover time and/or materials. All sale or discounted items are sold as-is and are not eligible for adjustment.
I do not alter, adjust, or repair jewelry made by other designers or commercially produced pieces.
Returns and Refunds
I accept returns within 7 days of receipt, with return shipping at the buyer’s expense. Items must be returned in their original, unworn condition. For hygiene reasons, earrings cannot be returned or exchanged.
Returned items must be securely packaged in a padded mailer, with all original boxes and labeling included. Items that arrive damaged due to improper packaging cannot be refunded.
Refunds are issued only to the original purchaser’s credit card or, where applicable, by check in the purchaser’s name. Refunds apply to the item cost only; original shipping and handling fees are non-refundable.
Please contact me before returning any item so I know to expect its arrival.
Insurance
I carry general liability insurance.