Contact Us

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123 Street Avenue, City Town, 99999

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The Nitty Gritty Stuff

Shipping  

All US domestic orders are sent via USPS at a cost of $4.50 or $9.00 for Priority Mail

All international orders are sent for $25.00 via USPS International Priority Mail - package moves faster through receiving country customs.

Items will be dispatched as soon as the funds are cleared or as arranged at time of purchase.

 Credit Card Processing

I use an accredited 3rd party credit card processor, Stripe, based in California.  They provide an item and shopping cart service that is fully visible to you, my client.   This service allows you to pay securely via debit or credit cards - Visa, Mastercard, American Express, JCB, Discover, and Diners Club.

It is totally secure and your card details are encrypted and not seen by anyone other than you.  

 

Sales Tax

I do add sales tax to purchases sent to both MN and WI addresses at the prevailing rate as prescribed by law.

Customs Fees for Overseas Shipments

Please note that any customs fees incurred on overseas shipments are the responsibility of the purchaser and Lottie's Trinkets is not in any form or fashion responsible for said fees.

Guarantee

I take every care in designing and making up my pieces of art jewelry and I stand behind each one 100%, so never hesitate to come back and tell me if something is not as it should be......I will be mortified but more than happy to rectify the problem! My standard guarantee period is 12 months from date of purchase against design defect. I will endeavor to repair and if unable will offer a full refund of original purchase price. After this period a fee to cover materials and labor will be applied.

Returns and Refunds

I do accept returns, shipping at buyers expenses, within 7 days of receipt and items must be returned in original condition. Unfortunately due to hygiene issues this can not be extended to earrings.

All refunds are made to the original payers credit card or check in the payers name.  

Please do make contact with me, prior to sending an item back, so I know to look out for it - thanks.

Referral Program

I do have a referral program for existing clients recommending new clients.  Upon new clients first completed purchase, I will issue a gift card (coupon code) for the referrer for the value of $10 redeemable online for any item.